Refund policy

At Molly Silk, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to make the return process clear and easy.

Return Window

Eligible items may be returned within 30 days from the date your order is marked as delivered.

To be accepted, returned items must:

Be unworn, unused, and unwashed.
Remain in their original condition.
Have all original tags attached.
Include the original packaging whenever possible.
Be free from makeup, perfume, stains, odors, pet hair, or other signs of use.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

Bodysuits
Swimwear without the original hygiene liner
Underwear and intimate apparel
Bras and shapewear
Earrings and selected accessories
Gift cards
Personalized or customized products
Final Sale or Clearance items
Items damaged through improper use or normal wear

How to Request a Return

Please contact our Customer Support team before sending any merchandise back.

Email: vip@mollysilk.com

Please include:

Your order number
The item(s) you would like to return
The reason for your return
Photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we’ll provide the appropriate return instructions and return address.

Returns sent without authorization may not be accepted.

Return Shipping

For returns that are not caused by an error on our part, customers are responsible for the return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a shipping service with tracking when sending a return. Molly Silk cannot be responsible for packages that are lost or damaged while being returned.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the item
Photos of the shipping label
Photos of the packaging when applicable
A brief description of the issue

After reviewing the information, we’ll determine the appropriate solution, which may include a replacement or refund.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the return status.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to make the refund available in your account.

Order Cancellation

If you need to cancel your order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

Cancellation Email: vip@mollysilk.com

Undeliverable or Refused Packages

Packages may be returned to us if they are refused, left unclaimed, or sent to an incorrect address provided by the customer.

If the package needs to be shipped again, additional shipping or handling charges may apply.

Where applicable, these costs may be deducted from the refundable amount.

Important Return Address Notice

Molly Silk
1964 E 110th St
Los Angeles, CA 90059
United States

Business Address Only — Not a Return Address

Please do not send returns to this address unless our Customer Support team specifically instructs you to do so.

Contact Us

Molly Silk Customer Support

Email: vip@mollysilk.com

We typically respond within 24–48 business hours and are happy to assist with returns, refunds, or order-related questions.

♡ A Little Note From Molly Silk

A little silk, a little sparkle, and a look that feels completely you. ✨

Thank you for choosing Molly Silk. We hope your new favorite piece arrives at your door ready to make every moment feel a little more beautiful.

Wear it your way. Love the way you look. 💕